# Common problems and what to check

> The messages you are most likely to see from the plugin, your AI app or your site, each with its cause and fix, from a refused token to an import that stopped.

Most problems come from one of the three connections not being in place: the plugin in Figma, the AI app, or the site. The dashboard's **Overview** shows which is missing. Then find your message below.

## In the Figma plugin

**The token screen comes back with "token refused".** The token was regenerated on the dashboard, or your seat was removed. Paste the current token from **Tokens**; ask the owner for it on a team plan.

**"Update the plugin."** The plugin is older than the version FigWP needs. In Figma, open **Plugins → Manage plugins** and update FigWP, then reopen it.

**"Reconnecting" for a long time.** The plugin lost its network connection and is retrying. Check your connection; it reconnects on its own.

**"Out of pages" with an Upgrade link.** The plan's pages are used up. See [Plans and pages](/docs/account-and-billing/plans-and-pages/).

## In your AI app

**Every tool answers "open the FigWP plugin".** No plugin is linked to the account. Open FigWP in Figma, connect it, keep it open.

**"Select that frame first."** The frame the app wants is no longer selected, or more than one plugin is open and the app is talking to the other one. Select the frame; with two plugins open, tell the app which.

**"Converting as drawn would not reflow."** The frame's sections lack auto layout. Let the app make the auto-layout copy, fix it in Figma, or tell it to convert as drawn. See [Prepare your frame](/docs/converting/prepare-your-frame/).

**"The frame is too tall."** Over 20,000px. See [Tall pages](/docs/converting/tall-pages/).

**The conversion or import stopped.** The app's turn ended before the job did. Ask it to continue; it resumes by job id and nothing is repeated or charged twice.

**"Interrupted."** A newer conversion superseded this one in the plugin. Ask for the newer one.

**The app cannot connect at all.** See the troubleshooting on [Connect your AI app](/docs/getting-started/connect-your-ai-app/): the URL, pop-ups, the app's plan.

## On your site

**"Site is not ready."** Elementor is inactive, or its Flexbox Container feature is off. Fix either in WordPress and ask again.

**"Widget not available on this site."** The import refuses widgets the site lacks rather than dropping them. Make sure Essential Addons Pro is active and current.

**Inline SVG, HTML widgets or custom CSS are missing from the page.** The user who connected the site cannot post unfiltered HTML, so WordPress strips them on save. Reconnect the site as an administrator who can.

**Images still point at FigWP.** The import copies images in steps; ask the app to continue it. Images FigWP keeps expire after 7 days, so re-import within that time.

**The page looks different on the live site.** Caching or an optimisation plugin. Clear the cache, and compare the draft preview with the published page.

## Still stuck

Write to [WPDeveloper support](https://wpdeveloper.com/support/) with the frame's size, the message you saw and, if the app named one, the job id. Support can see what the account did without seeing your design.